Terms & Conditions – cassettecd

Last updated: October 5, 2026

These Terms & Conditions (“Terms”) govern your use of play.cassettecd.com and your purchases from cassettecd. By browsing the site or placing an order, you agree to these Terms. Please read them before you order.

1. Who we are

cassettecd sells hand-restored vintage audio players, framed as display pieces. Our studio is based in Ningbo, China, and we ship worldwide. You can reach us at vip@cassettecd.com.

2. About our products

Our products are vintage Walkman and Discman players that we restore by hand and frame as display pieces.
Every unit is fully tested and playable before it is shipped. If a particular piece is sold as display-only, the product page will say so clearly.
These machines are decades old, so original components show natural traces of time — small scuffs, faded logos and slight colour variation are part of the piece rather than faults.
Product photos show the actual unit you are buying, or a representative example of the same model. Because every unit is restored by hand, colour depth, wear and small details vary between units, and the grain of the wooden frame may differ from the photograph.
Props, tapes and CDs shown in our photographs are not included unless the product page lists them.

3. Orders, prices and when a contract is formed

All prices are set in US Dollars (USD), and all orders are charged in US Dollars. If your card or bank account is in another currency, your bank or payment provider will convert the amount and may apply its own exchange rate and fees.
Prices may change without notice, but the price shown at the time you place your order is the price that applies to that order.
Import duties, taxes and courier handling fees are not included in our prices. See section 5 and our Shipping Policy.
How a contract is formed: your order is an offer to buy from us. We accept it, and a contract is formed between us, when we send you your order confirmation email after payment. If we cannot accept an order — for example because a piece has sold out, because of a pricing error, or because we suspect fraud — we will tell you and refund any payment in full.
We may limit the quantity of items in an order, or refuse an order, where we reasonably need to — for example to prevent bulk resale of one-off pieces.
By placing an order you confirm that the information you give us is accurate and complete, that you are at least 18 years old, and that you are able to enter into a contract with us.

4. Payment

We accept payment through PayPal, including credit and debit cards, Apple Pay and Google Pay. Payment is processed by our payment providers; we do not see or store your full card number. Your order is only processed once payment has been approved.

5. Shipping, delivery and customs

Orders are processed within 10–15 business days and shipped worldwide from China. Each frame is made to order by hand rather than mass-produced, so production takes longer than you may be used to; if you need your order by a particular date, add a note to your order or contact us before ordering. Delivery times, costs, tracking, and what happens if a parcel is late, lost or damaged, are described in our Shipping Policy. We remain responsible for the goods until they are delivered to you. If a parcel is lost or damaged in transit, we will replace it or refund you as set out in our Shipping Policy and Refund and Returns Policy. For consumers in the EU and UK, risk passes to you only when you (or someone you nominate) take physical possession of the goods.

Import duties, taxes and courier handling fees charged by your country are your responsibility and are not included in the price you pay us. Our Shipping Policy explains this in full, including the fact that we declare the true value of every order.

6. Returns, refunds and your right to cancel

Faulty or damaged items are repaired or replaced — see our Refund and Returns Policy for the full process and time limits. Change-of-mind purchases can be exchanged for another model within 15 days of delivery; we do not offer refunds for change of mind. Consumers in the EU and UK also have a statutory 14-day right of withdrawal, explained in that policy.

7. Warranty and your statutory rights

Each framed piece includes a 30-day playback warranty from the date of delivery, covering the playback function.
The warranty does not cover damage caused by misuse, drops, water, unauthorised repair, or normal wear of vintage parts.
If a covered issue arises, contact us and we will repair the unit or send an equivalent replacement.
After 30 days we can usually still service a vintage unit for a fee — contact us for a quote.
This warranty is in addition to your legal rights, not instead of them. If you are a consumer, you have statutory rights where goods are faulty, not as described, or not fit for purpose — in the EU these last at least 2 years from delivery, and in the UK up to 6 years depending on the claim. Nothing in these Terms reduces those rights.

8. Reviews and content you submit

When you submit a review, you confirm that it is your own honest opinion and that you have the right to share any photos or videos you upload.
You give us a free, worldwide, non-exclusive licence to publish your review text, your display name and any photos or videos you upload, on our website and in our marketing, such as social media or email. You can withdraw this licence at any time by emailing us, and we will remove the content from our site and from future marketing.
Please do not upload content that is offensive, unlawful or misleading, that infringes someone else’s rights, or that includes other people’s personal information or images of people who have not agreed to it.
We may moderate, shorten or decline a review — for example to remove abuse or illegal content — but we do not delete genuine negative reviews.
See our Privacy Policy for how we handle the email address you give when you leave a review.

9. Promotional codes and discounts

Promotional codes, including the welcome discount for new subscribers, are single-use, apply to one order only, and cannot be exchanged for cash.
Unless the offer says otherwise, only one promotional code can be used per order. Codes cannot be combined with each other, and cannot be used on items that are already discounted.
Each code has an expiry date, shown when it is issued. Codes are personal and may not be sold, published or transferred.
We may withdraw a code at any time if we believe it is being misused, and we may cancel an order placed with a code that was obtained or used improperly. If we cancel such an order, we will refund what you paid.
If you return an item that was bought with a code, the discount is not refunded in cash. Refunds are calculated on the amount you actually paid.

10. Intellectual property

All content on this site — text, images, logos and design — is owned by or licensed to cassettecd, and may not be copied or reused without our permission. This includes our product photography and the descriptions we write. You are welcome to link to our pages, and to use the images in our Press & Media Kit in line with the terms stated there.

CassetteCD is an independent restoration studio. We are not affiliated with, endorsed by, or sponsored by Sony, Panasonic, Toshiba, Aiwa or any other brand mentioned on this site. All trademarks belong to their respective owners.

11. Using our site

You agree not to:

use the site in a way that breaks any law, or that infringes anyone else’s rights;
scrape, harvest or bulk-download our content, prices or images, or use automated tools to place orders;
attempt to gain unauthorised access to our site, our servers or our customers’ data, or interfere with how the site works;
resell our products as your own, or present our photography and descriptions as your own work.

We may suspend or refuse access to the site if we reasonably believe these rules have been broken.

12. Links to other websites

Our site links to third-party services such as PayPal and Instagram. We do not control those sites and are not responsible for their content, products or privacy practices. Their own terms and policies apply when you use them.

13. Limitation of liability

To the fullest extent permitted by law, cassettecd is not liable for indirect, incidental or consequential damages arising from the use of the site or our products, including loss of data, profits or goodwill. Our total liability for any claim is limited to the amount you paid for the product.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded. If you are a consumer, the limitations in this section apply only to the extent permitted by the consumer law of your country of residence.

14. Events outside our control

We are not liable for delays or failures caused by events outside our reasonable control, including customs action, postal or carrier strikes, extreme weather, natural disasters, epidemics, or failures of our suppliers or payment providers. If such an event affects your order we will contact you, and where the delay is significant you may cancel the order and receive a full refund of anything you have paid us.

15. Severability

If any part of these Terms is found to be invalid or unenforceable, the rest of the Terms remain in full force. The invalid part will be replaced by a valid provision that comes closest to its original purpose.

16. Governing law and disputes

These Terms of Service, together with any separate agreements under which we provide our services to you, are governed by and construed in accordance with the laws of Spain, except where the mandatory consumer protection rules of your country of residence give you stronger rights. Nothing in this section deprives you of the protection of those rules.

We will always try to resolve a dispute through good-faith negotiation first. Consumers in the EU and UK may also bring proceedings before the courts of their country of residence and may complain to their national consumer protection authority. Business customers submit to the exclusive jurisdiction of the courts of Ningbo, China.

17. Changes to these Terms

We may update these Terms from time to time. The version published on this page when you place an order is the version that applies to that order. If we make a significant change to these Terms or to how we use your information, we will make that clear on the site.

18. Contact

Email: vip@cassettecd.com
Business hours: Monday to Saturday, 9:00 AM – 6:00 PM (GMT+8)