Last updated: October 9, 2026
Thank you for shopping at cassettecd. We restore vintage Walkman and Discman players by hand and ship them worldwide from our studio in Ningbo, China. This policy explains how your order is packed, shipped, tracked and delivered.
1. Order processing
- All orders are processed and shipped within 10–15 business days after payment confirmation.
- Made by hand, not mass-produced: every frame is restored, tested and assembled by hand in our studio, so our production time is longer than a typical shop’s. If you have a special request — a delivery deadline, a gift note, or a particular model — leave a note with your order or email us at vip@cassettecd.com.
- We do not process or ship on weekends or Chinese public holidays (GMT+8).
- Chinese New Year: our studio and our carriers close for the Spring Festival, usually for one to two weeks in January or February. Orders placed during this period are prepared and dispatched as soon as we reopen, so please allow extra time if you are ordering a gift for a fixed date.
- You can cancel your order free of charge at any time before it is dispatched — just email us.
- Each framed piece is carefully inspected, securely wrapped and boxed with protective padding before dispatch.
2. Shipping methods & delivery times
We ship worldwide with a single fully tracked service:
| Method | Estimated delivery | Coverage |
|---|---|---|
| Standard (tracked) | 7–10 business days after dispatch | Worldwide, door to door, fully tracked |
In practice most orders arrive 3–5 weeks after ordering — 10–15 business days to prepare and dispatch, then 7–10 business days in transit. Delivery times are estimates only and may be affected by customs inspection, local postal service, weather or public holidays.
Parcels travel with an international registered service from China, and are handed to your national postal service or a local carrier for final delivery. Those delays are outside our control, but we remain responsible for your order until it reaches you: if a parcel is lost or damaged in transit we will replace it or refund you, as set out in section 6. For consumers in the EU and UK, risk of loss or damage passes to you only when you (or someone you nominate) take physical possession of the goods.
3. Shipping costs
- Free tracked shipping on every order, worldwide — no minimum order value.
- Shipping is already included in the total shown at checkout. There are no handling fees, no packaging fees and nothing extra to pay us on top of your order.
- Import duties or taxes charged by your own country are separate and are explained in section 5 below.
4. Order tracking
- A tracking number and tracking link are sent to your email as soon as your order is dispatched.
- Please allow 3–7 days after dispatch for the first tracking movement to appear. International registered mail often shows no new scan while the parcel is moving between countries, and this is normal.
- You can track your parcel at any time using the tracking link. If tracking has not updated for more than 7 business days, contact us and we will investigate with the carrier.
5. Customs, duties & taxes
- Orders are shipped from China, so international orders may be subject to import duties, taxes or customs clearance fees charged by the destination country.
- These fees are the responsibility of the buyer and are not included in the price or shipping cost shown at checkout.
- Couriers such as DHL, UPS and FedEx usually add their own handling or advance-payment fee (often around €10–20) on top of the duty and tax when they clear a parcel for you. That fee is charged by the courier, not by us.
- Import charges are normally payable before the courier will release your parcel for delivery.
- We declare the true value of every order on the customs paperwork. We cannot mark parcels as gifts or understate their value, and we cannot reimburse duties already paid to your own customs authority.
- Please check your local import regulations before placing an order. We cannot predict or control customs charges, and we are not responsible for parcels refused or abandoned due to unpaid duties.
6. Damaged or lost parcels
- If your parcel arrives damaged, please contact us within 24 hours of delivery with photos of the outer box and the item. We will arrange a repair or replacement. Reporting it quickly lets us raise a claim with the carrier while the shipment is still live in their system — if you only notice later, get in touch anyway and we will still look after you. This does not affect your statutory rights.
- If your parcel is lost in transit, contact us and we will open an investigation with the carrier. If your order has not arrived within 30 days of dispatch, we will reship it or refund you without waiting for the carrier’s investigation to conclude. This does not affect your statutory rights.
- If tracking shows your parcel as delivered but you cannot find it: first check around your property, with neighbours, and at any reception or collection point. Then contact the local carrier with your tracking number and ask them to open a missing-item case. If they cannot resolve it, contact us within 15 days of the delivery scan with the carrier case reference — we will open a claim with the carrier and support you through it.
- We will replace or refund your order where the carrier confirms the parcel was not delivered, or where their proof of delivery is not conclusive. If the carrier’s proof of delivery confirms delivery to the address on your order, we are not able to refund that order — but we will still help you chase it and give you everything you need to support a claim. This does not affect your statutory rights.
- Parcels are delivered by your national postal service or a local carrier, following their normal practice in your country. That can include leaving the parcel with a neighbour, in a parcel locker or at a local collection point, and a signature is not normally required. Please give us an address where the parcel can be received safely — if yours is a shared entrance, a building lobby, or a gift being sent directly to the recipient, we recommend having it delivered to a secure address instead.
7. Incorrect shipping address
- Please double-check your shipping address before completing checkout. We are not responsible for parcels delivered to an incorrect address provided by the customer.
- If you notice an address error immediately after ordering, contact us within 24 hours and we will do our best to update it before dispatch.
- We can ship to most residential and business addresses. Please contact us before ordering if you need delivery to a PO Box, a military address (APO/FPO) or a remote area — these may not be serviceable, or may take longer.
- If a parcel cannot be delivered and is returned to us — for example because delivery was attempted but not collected, or because the parcel was refused — we will refund the price of the item once it is back with us, but not the outbound shipping we paid. If you would like it sent again, we can usually do that once you cover the new shipping cost.
8. Contact
Questions about shipping? We usually reply within 24 hours, Monday to Saturday (GMT+8). For returns, exchanges and refunds, see our Refund and Returns Policy.
- Email: vip@cassettecd.com
